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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lisa Klein

Lisa Klein

September 12, 2025

5  out of  5
rating by Lisa Klein
"I've been with this State Farm since age 15. I am currently age 41. Bonita, Bill, Nicolene, Novelin, and Coleman each go above and beyond to treat their customers with courtesy and respect and always meet you with a smile. The office environment greets you with a feeling of warmth and home and is always decorated for the seasons. Bill Roberts State Farm offers we the people reasonable rates for life, auto, and home insurance. They are dependable, competent, professional, helpful, humble, and kind."
We responded:
"Thank YOU very much Lisa for your kind review! We appreciate you and the opportunity to serve all your insurance needs! We are always grateful to serve our customers and grateful to have such wonderful feedback."
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Cindy Coleman

September 12, 2025

5  out of  5
rating by Cindy Coleman
"Nicolene is always available and extremely helpful as well as cheerful and friendly!!!"
We responded:
"Thank you SO much Cindy! We appreciate your kind words about Nicolene and we appreciate the opportunity to serve you and your family for all your insurance needs."
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Sharla Whittenburg

August 28, 2025

5  out of  5
rating by Sharla Whittenburg
"They the whole staff are amazing and went above and beyond being for me , recommend them to all"
We responded:
"Thank you very much Sharla! We appreciate the opportunity to serve you and all your insurance needs! "
Profile photo of Lisa Herl

Lisa Herl

August 19, 2025

5  out of  5
rating by Lisa Herl
"Nicolene is the best! She has been our agent for years, wouldn't trust anyone else. Highly recommend to anyone needing an honest, informative, hard working agent."
We responded:
"Thank you Amanda and Lisa! We appreciate your feedback and the opportunity to serve all of your insurance needs! We appreciate you both! "
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Jesse Bengtson

August 19, 2025

5  out of  5
rating by Jesse Bengtson
"State farm has been great to work with. Very much so! Nicolene is very professional, answers my emails in a timely fashion, and is also personable. Their prices are very reasonable as well. I highly recommend state farm!"
We responded:
"Thank you so much Jesse for your review. We are grateful to have the opportunity to assist with your insurance needs. We appreciate you!"
Profile photo of Kay Roberts

Kay Roberts

August 12, 2025

5  out of  5
rating by Kay Roberts
"We’ve been with Bill and State Farm since the beginning of the year. When we renewed our vehicle insurance after 6 months our rates had actually decreased…significantly! Great customer service!"
We responded:
"Thank you so much Kay for the review. We appreciate the opportunity to serve as your insurance agency for all your homeowner insurance, auto insurance, life insurance needs!"
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Montana Peterson

July 21, 2025

5  out of  5
rating by Montana Peterson
"Nicolene is the best! She walks you through every step, answers ALL of your questions thoroughly, gets back to you quick, and is so easy to talk to! So happy that I switched to this agency. Highly recommend!"
We responded:
"Thank you SO much Montana for this review. We appreciate the opportunity to serve as your insurance agency of choice!"
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lacy brewer !

July 3, 2025

5  out of  5
rating by lacy brewer !
"Friendly staff, quick service, I highly recommend the agency for anyone’s insurance needs! <3"
We responded:
"Thank you SO MUCH Lacy for those kind words. We appreciate the opportunity to work with you for all your insurance needs!"
Profile photo of Mitchell Loder

Mitchell Loder

July 3, 2025

5  out of  5
rating by Mitchell Loder
"Great service"
We responded:
"Thank you so MUCH Mitch. We appreciate the opportunity to serve as your insurance agency of choice! "
Profile photo of Paul Roberts

Paul Roberts

July 2, 2025

5  out of  5
rating by Paul Roberts
"Honest, solid service, caring and friendly!"
We responded:
"Thank you Paul! We truly appreciate the wonderful feedback and the opportunity to work with you on all your insurance needs!"
Profile photo of Gary Kinderknecht

Gary Kinderknecht

June 17, 2025

5  out of  5
rating by Gary Kinderknecht
"This agency has done more amazing things for me insurance wise than anywhere else!"
We responded:
"Thank you Gary we truly appreciate the opportunity to serve you for all your insurance needs."
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John

May 30, 2025

5  out of  5
rating by John
"Great team !!!! Nicolene is awesome and amazing !!!!! They always respond so quickly and are so helpful ."
We responded:
"Thank you for your kind words John. We appreciate the opportunity to be your insurance agency of choice!"
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Karis Ratcliff

January 29, 2025

5  out of  5
rating by Karis Ratcliff
"We always love coming into see you guys you always give us great deals!!!"
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Kimberly Wallace

January 15, 2025

5  out of  5
rating by Kimberly Wallace
"Nicolene is awesome. She is prompt, cheerful, and not afraid to go through the details of coverage with you. Bill Robert's office got us the best homeowners deal by far of all the insurance we quoted."
We responded:
"Kimberly, thank you for the fantastic review! I am so happy Nicolene was so helpful with your homeowners coverage!"
Profile photo of Lena Murugi

Lena Murugi

January 11, 2025

5  out of  5
rating by Lena Murugi
"Very effective.He is spot on"
We responded:
"Lena, thank you for the great review! "
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Alysha Pierce

November 7, 2024

5  out of  5
rating by Alysha Pierce
"Amazing service! Easy to reach and so kind!"
We responded:
"Alysha, thank you for the great review! "
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kindel Culver

November 7, 2024

5  out of  5
rating by kindel Culver
"Why go ANYWHERE else this is hands down the BEST team out there. Nicolene is AMAZING!! every single person on this team has always gone above and beyond to be amazing and so helpful!"
We responded:
"Kindel, thank you so much for the wonderful review! I am so happy we are able to help! "
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Nicole Frasier

October 2, 2024

5  out of  5
rating by Nicole Frasier
"Nicolene has been amazing to work with from day one!"
We responded:
"Nicole, thank you for the wonderful review! I am so happy Nicolene has been so helpful with your insurance!"
Profile photo of Brianna Carter

Brianna Carter

September 26, 2024

5  out of  5
rating by Brianna Carter
"Working with Nicolene made switching my insurance provider a great experience. She listened to my cost concerns, and worked with me to save over two-thousand dollars. (No cheesy commercial jargon intended.) Exceptional service. Very please with my experience."
We responded:
"Brianna, thank you for the great review! I am thrilled Nicolene was able to help you switch insurance and get you set in a policy that better fit your needs and budget!"
Profile photo of Rosa Sanchez

Rosa Sanchez

August 11, 2024

5  out of  5
rating by Rosa Sanchez
"We are very happy to have state farm very professional very good customer service company cares about customer needs .don't have to worry about any claims state farm take care of everything....highly recommend our insurance company very satisfied. 100%"
We responded:
"Rosa, thank you for the awesome review! I am so happy you trust my office with your insurance needs and we are always here when you need us! "
Profile photo of Jennifer Harmon

Jennifer Harmon

June 27, 2024

5  out of  5
rating by Jennifer Harmon
"Working with the team at Bill Roberts State Farm is always such a pleasurable experience. I feel secure in the fact they are always helping me to save money where possible without sacrificing coverage. Anytime I have a question they respond very quickly and provide thorough information. In world where rates are on the rise and customer service is declining you won't find that at Bill Roberts, I highly recommend, they offer a great service and do a fantastic job!"
We responded:
"Jennifer, thank you for such a wonderful and kind review! I am so happy we are able to provide you with coverage that best fits your needs and budget! We are always here when you need us! "
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Eliud Rincon

May 23, 2024

5  out of  5
rating by Eliud Rincon
"Great costumer service"
We responded:
"Eliud, thank you for the great review! "
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Crystal Hensler

May 23, 2024

5  out of  5
rating by Crystal Hensler
"Wonderful customer service! Greatest insurance team there is!"
We responded:
"Crystal, thank for the kind review! I am so glad we could help with your insurance! "
Profile photo of Raquel Salazar

Raquel Salazar

May 23, 2024

5  out of  5
rating by Raquel Salazar
"Fantastic service and rates! Very personable, friendly, and prompt responses. Great agent and awesome team!"
We responded:
"Raquel, thank you for the fantastic review! I am so happy my team could help! "
Profile photo of Hiren Bhakta

Hiren Bhakta

March 4, 2024

5  out of  5
rating by Hiren Bhakta
"They always take care of us! Quick and easy would 100% recommend for all insurance needs."
We responded:
"Hiren, thank you for the great review! "